Mandarin Oriental, Geneva

Mohammed

couple

10

Exceptional service level and attention to small details

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Bushra

couple

8.0

Location and rooms good

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SALAH

couple

5.0

We booked a Junior Terrace Suite King in the period of January 14-19, 2026. The suite had a very bad smell throughout the stay (sewage smell). The front desk was informed many times and nothing was done about it. I filed an official complaint to the hotel management and they promised to refund the charge of one night through Booking.com. However no refund was made till now. The hotel management stated that the problem is from Booking.com, as the hotel management did all the formalities for the refund. Salah Alhumood

Reviewed from

Michael

couple

4.0

Room 776 disappointing Needs urgent updating No correct plugs for plug-in for todays computor equipment Electrics turn the lights all off from the bedside but if anyone wanted a small light on not to disturb partner NOT POSSIBLE EXTREEMLY BAD OLD FASHIONED and not acceptable for up to date standards Staff Good Breakfast Good Ottolengi not a good choice for in house main resteraunt

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Rostami

family_with_children

10

Very tremendous

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